Difficult Conversations: How to Discuss What Matters Most

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Description

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

Product Details

Price
£9.99  £9.29
Publisher
Penguin Books Ltd
Publish Date
Language
English
Type
Paperback
EAN/UPC
9780140277821

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