Difficult Conversations: What to say in tricky situations without ruining the relationship

Available

Description

Every one of us faces the need to speak up in difficult situations at some time. We may not like doing it, but not speaking up usually makes matters worse. So how do you communicate to your partner that something they do drives you mad, without it ending in a row? How do you correct or criticise a colleague without generating repercussions that you'll regret? How do you tell someone clearly of a decision that you know will cause disappointment or provoke strong disagreement? How do you handle conflict? Anne Dickson tells you how. She describes a range of difficult conversations that frequently occur in intimate, social and work situations, and reveals simple but powerful techniques that will help you to transform the situation. You'll discover how to:*communicate directly and honestly - without damaging your relationships* keep to your point - without backing down or getting into a fight* initiate a discussion - without encountering resistance or attack* offer criticism - without antagonising the other person* manage your anxiety - and develop genuine confidence in your authority* and much, much more.

Product Details

Price
£9.99  £9.49
Publisher
Little, Brown Book Group
Publish Date
Language
English
Type
Paperback
EAN/UPC
9780749926755
BIC Categories:

Earn By Promoting Books

Earn money by sharing your favourite books through our Affiliate programme.

Become an Affiliate
We use cookies and similar methods to recognize visitors and remember their preferences. We also use them to help detect unauthorized access or activity that violate our terms of service, as well as to analyze site traffic and performance for our own site improvement efforts. To learn more about these methods, including how to disable them view our Cookie Policy.