Good Services: How to Design Services That Work

Available

Description

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

Product Details

Price
£16.98  £16.13
Publisher
BIS Publishers B.V.
Publish Date
Language
English
Type
Paperback
EAN/UPC
9789063695439
BIC Categories:

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