Managing the Hidden Organization: Strategies for Empowering Your Behind-the-Scenes Employee
Out of Stock. Usually despatches within 2 weeks.
DescriptionUsing actual case histories that readers can apply directly to their businesses, two experts in organizational behavior, corporate culture, and customer service demonstrate how to dramatically improve a company's overall performance by motivating behind-the-scenes workers. Deal is the bestselling author of Corporate Cultures, which has sold 75,000 copies.
Little, Brown & Company
1 March 1994
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