Staff Development: A Practical Guide, Fourth Edition

Description

Since its original publication more than two decades ago, Staff Development: A Practical Guide has remained a respected and practical handbook for supporting one of the most important assets libraries possess: their human resources. Staff development and training are not only important but essential to ensure that libraries meet new challenges and fulfill their missions, especially in a constantly changing world where technological innovations directly impact information access. This new edition offers unique, state-of-the-art perspectives on such important topics as:

• Building a staff development program, and strategies for developing staff
• Tracking changes through training, including the importance of setting goals and needs assessments
• Refining the customer service attitude
• Using instructional design for staff development

This is a volume that every librarian charged with staff development should have at the ready.