I am an independent business change specialist and published author. I help companies serve their customers better, leaner and smarter through astute organisational realignment, process redesign and digital transformation. Formerly Head of Customer Relations at BT, and Director of Customer Operations at Arthur D Little/Contactica.
Author of the globally published business expert book 'In Demand, In Command' [ISBN 9781788785396].
A comprehensive and astute 'step-by-step' guide to creating a winning digital customer strategy that improves customer value, business economies and market competitiveness.