Customer services

Raving Fans!

Kenneth Blanchard and Sheldon Bowles


A Guide to Customer Service Excellence

James Vanantwerp


Customer Service: Aiming for Excellence

Timothy P. Bonomo


Voiceless Customer: Why Customers Leave

Fabiola Corvera-Stimeling


Mastering Salesforce CRM Administration

Rakesh Gupta


Mastering Zendesk

Cedric F. Jacob


Customer Winback: How to Recapture Lost Customers--And Keep...

Jill Griffin and Michael W. Lowenstein


Games Companies Play: An Insider's Guide to Surviving Politics

Gerry Griffin and Ciaran Parker


Tracks: A Blueprint for Customer Development

J. Capone Michael


Service Excellence @ Novell: Taking Customer Service from...

Nova Vista Publishing's Best Practice Editors


The Best Therapy Experience(R)

John Vacovec


Wired and Dangerous: How Your Customers Have Changed and What...

Chip R. Bell and John Patterson


Customer Loyalty

Justin Sachs


Customer Obsession: How to Acquire, Retain, and Grow...

Abaete de Azevedo and Ricardo Pomeranz


Implementing CRM: From Technology to Knowledge

David Finnegan and Leslie P. Willcocks


Introduction to Service

Harry Katzan Jr

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