Customer services

Designing and Delivering Superior Customer Value: Concepts,...

USA) Weinstein Florida Fort Lauderdale Art (Nova Southeastern University and USA.) Johnson William C. (North Carolina State University


Customer Service: Aiming for Excellence

Timothy P. Bonomo


Messen Messbar Machen: Mehr Intelligenz Pro M2

Urs Seiler, Dieter S Weiler, et al.


Customer Winback: How to Recapture Lost Customers--And Keep...

Jill Griffin and Michael W. Lowenstein


Voiceless Customer: Why Customers Leave

Fabiola Corvera-Stimeling


101 Activities for Delivering Knock Your Socks Off Service

Ann Thomas and Jill Applegate


Mastering Zendesk

Cedric F. Jacob


Customer Service Skills for Success

Robert Lucas


Mastering Salesforce CRM Administration

Rakesh Gupta


A Guide to Customer Service Excellence

James Vanantwerp


A Hotel Manager's Handbook: 189 Techniques for Achieving...

Carol J. Simon and USA) Magnini Blacksburg Vincent P. (Virginia Polytechnic Institute and State University


Customer Loyalty

Justin Sachs

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