Customer services

Fabled Service: Ordinary Acts, Extraordinary Outcomes

Bonnie Jameson and Betsy Sanders


The Small Business' Guide to Social Crm

Craig M Jamieson


Wired and Dangerous: How Your Customers Have Changed and What...

Chip R. Bell and John Patterson


Customer Loyalty

Justin Sachs


Customer Obsession: How to Acquire, Retain, and Grow...

Abaete de Azevedo and Ricardo Pomeranz


Implementing CRM: From Technology to Knowledge

David Finnegan and Leslie P. Willcocks


Introduction to Service

Harry Katzan Jr


When Retail Customers Count

Mark Ryski


Wow! That's What I Call Service: Stories of Great Customer...

Don Hales and Derek Williams


Delivering Legendary Customer Service

S. Gallagher Richard


Managing Customer Relationships And Building Loyalty

S'pore) Wirtz Jochen (Nus


Building a Customer Service Culture: The Seven Service...

Mario Martinez and Bob Hobbi


The Service Pro

Rick Tate

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